We require all of the following to prove a successful on-time delivery:
Tracking number from an integrated carrier which was uploaded to eBay and shows a shipping scan before the latest estimated delivery date;
A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered);
The date of delivery or attempted delivery;
The recipient's address, showing the zip code (or international equivalent) that matches the one on the Order details page. If the zip code is unavailable, the recipient's city/county must match; and
Signature confirmation, on orders with a total cost of $750 or more. Learn more about our signature confirmation requirements.